Privacy policy

Last updated: 7 September, 2026


Earthen Homewares Limited ("Earthen Homewares", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.


This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and the rights you have in relation to your information when you visit or purchase from our website.


1. Who we are


Earthen Homewares Limited is the data controller responsible for your personal information.


Company: Earthen Homewares Limited

Company number: 17292195

Registered office: Centaur House, Ancells Road, Fleet, GU51 2UJ, United Kingdom

Email: info@earthenhomewares.com

Phone / WhatsApp: +44 74930 74390


2. Information we collect


Depending on how you use our website, we may collect:

Information you provide to us

This may include: 

  • your name;
  • billing address;
  • delivery address;
  • email address;
  • telephone number;
  • information you provide when contacting us;
  • information relating to orders, returns and refunds; and
  • information you provide when creating an account, if you choose to create one.

Payment information

Payments made through our website are processed by third-party payment providers.

We may receive information such as payment confirmation, transaction details and the payment method used, but we do not normally have access to or store your full payment card number.


Information collected automatically

When you use our website, certain technical information may be collected automatically, such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages viewed;
  • how you interact with our website; and
  • information relating to cookies and similar technologies.


3. How we use your information


We use your personal information where necessary to:

  • process and fulfill your orders;
  • arrange delivery;
  • process payments;
  • deal with returns, refunds and customer enquiries;
  • provide customer support;
  • maintain and administer customer accounts;
  • improve our website, products and services;
  • protect our website and prevent fraud or misuse;
  • comply with legal and regulatory obligations; and
  • send marketing communications where we are permitted to do so and, where required, where you have provided consent.


4. Our lawful bases for processing


Under UK data protection law, we rely on different lawful bases depending on why we are using your information.


Contract

We use information necessary to process and fulfill your order and provide the services you have requested.

Legal obligation

We may process information where necessary to comply with legal obligations, including accounting, tax, consumer protection and other legal requirements.

Legitimate interests

We may use information where it is reasonably necessary for our legitimate business interests, such as maintaining website security, preventing fraud, improving our services and managing customer relationships.

Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and interests.

Consent

Where required by law, we will ask for your consent before using your personal information for particular purposes, such as certain forms of direct marketing or non-essential cookies.

You may withdraw consent at any time.


5. Who we share your information with


We may share personal information with trusted third parties where necessary to operate our business, including:

  • Shopify, which provides our e commerce platform;
  • payment service providers;
  • delivery and postal providers;
  • IT, website and hosting service providers;
  • email and customer communication providers;
  • accounting, professional or legal advisers where necessary; and
  • government, regulatory or law-enforcement authorities where we are legally required to do so.


We only share information where there is a legitimate reason to do so and, where appropriate, under contractual or other safeguards.


6. International transfers


Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.


7. How long we keep your information


We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

For example, we may retain order and transaction information for as long as necessary to comply with accounting, tax and legal requirements.

We may retain customer service correspondence for as long as reasonably necessary to deal with the matter and maintain appropriate business records.

Where we no longer need personal information, we will securely delete it or anonymise it where appropriate.


8. Cookies


Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate, including functions such as shopping baskets, checkout and security.

Other cookies may be used for purposes such as analytics, preferences or marketing.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser and, where available, our cookie settings.

 

9. Your data protection rights


Subject to applicable law, you may have the right to:

  • ask for access to the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information in certain circumstances;
  • ask us to restrict processing in certain circumstances;
  • object to certain processing;
  • withdraw consent where we rely on consent; and
  • request a copy of certain personal information in a portable format.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

You can contact us first at: info@earthenhomewares.com


10. Marketing


If you have signed up to receive marketing communications from us, you can unsubscribe at any time by using the unsubscribe link contained in our marketing emails.

Unsubscribing from marketing communications will not prevent us from sending important communications relating to an order or transaction.


11. Children's information


Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.


12. Third-party websites


Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites that we do not operate. We recommend that you review the privacy policy of any third-party website you visit.


13. Changes to this Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.


14. Contact us


If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Earthen Homewares Limited
Centaur House, Ancells Road, Fleet, GU51 2UJ
United Kingdom

Email: info@earthenhomewares.com

Phone / WhatsApp: +44 74930 74390